Under the Consumer Protection (Distance Selling) Regulations, you can cancel your order up to 7 working days after you have received your delivery (this does not apply to certain items such as personalised products and perishable goods).
In the unfortunate event of a mistake been made by the Universal Star Registry on your personalised product we will endeavour to correct this for you straight away.
You must inform us of this within 7 days.
Before a replacement item is issued the incorrect item will need to uplifted or returned by yourself (postage charges incurred for the return will be refunded).
Before ordering a personalised item please satisfy yourself fully that the gift is what you require. If you have any concerns, please do not hesitate to contact us for more information.